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Technology Solutions for World Leaders In Global Payment Services

Global Payment Services

Client Overview

A leading provider in Global Payment Services based in Denver, Colorado, U.S.A. who keep on innovating new development & creative way to send, exchange money through different digital platforms like mobile  & other retail channels for a convenient mode of payment for business & customers. Currently present in 200 countries and territories, with over 500,000 + agent locations, 100,000 ATM’s and kiosks around the globe and transacting from more than 130 currencies

Objectives

  • Agent overview program to conduct Anti-Money Laundering; to be analyzed and audited at client agent location
  • Conducting training to Frontline Associates, for managing designated Customer agent locations on purchase acceptance process

Solution

  • Implemented MarketMindz a Mobile & Web platform which made entire process automated i.e. roster for Auditors to know audit location, review process/questionnaire to be filled up, geo-location mapping along with pictures of audit location
  • Real-time QA/verification (by Calibehr in house team) for the data input made in the application from the Audit Location by Calibehr Auditors
  • Risk Calculator feature in the application for various risk categories on every location & intimating the risk score to client management

Benefits

  • Calibehr conducts reviews in 25000+ locations in 300+ cities every year using MarketMindz
  • Client gave mandate to conduct similar Anti Money Laundering Compliance location audit in Indonesia from 2016 and Philippines from 2017 based on the audit quality benchmark set in India.

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